Support Lead

Company: VirtualVocations
Location: Carson
Posted on: October 29, 2024

Job Description:

A company is looking for a Support Lead to manage the domestic support team and resolve customer issues.

Key Responsibilities

Train and mentor front line customer service representatives
Assist in account management and supplier configuration
Triage and resolve payment-related issues and operational problems

Required Qualifications

Bachelor's degree in a related field or equivalent work experience
3-5 years of experience in a customer support role, preferably in tech or e-commerce
Strong understanding of payment processing and account management
Familiarity with file-based and API integrations
Proficiency with customer support software and tools

Keywords: VirtualVocations, Colton , Support Lead, Other , Carson, California

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